FAQ's

Who do you use to post your parcels ?

All orders are shipped via Royal Mail - 2nd Class (untracked) but if you wish to have the tracked option, please reach out to me via email or message first, so I can confirm postage cost for you and upgrade your order accordingly.

Shipping price is dependent on weight and how the letter is classed as letter, large letter or a small parcel and ranges from 91p to £3.65 for heavy weighted paper products/orders. (This is because they are bulkier and classed as a small parcel, not a large letter due to size and weight) 

PLEASE NOTE - Royal Mail now only deliver 2nd Class items every other day and they do not deliver on Saturdays so bear this in mind please.

Do you ship internationally ?

International Shipping is now NOT CURRENTLY AVAILABLE to outside the UK and the shipping policies have been updated due to customs regulations being changed, making it no longer viable for me as a small business or you as the customer outside of the UK.

Processing times/when can I expect my order ? 

Most items are made to order, whilst there is a small amount of popular stocked items - please bear this in mind. 

Turnaround times are 1 - 3 days to make and dispatch the order, but in busy periods this may be longer up to 5 - 7 days. (As I am a one women band as they say 😂) I will do my best to make and dispatch your order as soon as possible, but please factor this into shipping/delivery times as well.

Please note - Processing times are separate to shipping time scales so please allow for this for the total extra time it could take to process (make) your order up and shipping time on top of this if you need something by a certain date. 

Do you accept returns ?

As its a small creative business you are buying from (which means the world for your support by the way), we unfortunately do not except returns. However, if your parcel goes missing through no fault of your own, a replacement will of course be sent out within reason.